AI Product Architecture
What A Real Decision Record Looks Like
Most human-in-the-loop AI systems produce logs, not decision records. A log tells you a button was clicked. A real record tells you what the human knew, decided and what happened.
Writing
All Articles
Long-form thinking on AI product development, leadership, and the craft of building things that matter.
AI Product Architecture
The Context Problem
AI agents can make technically valid recommendations that are still wrong because they lack business context. More data does not solve it. Better context does.
AI Product Architecture
The Oversight Illusion
Human-in-the-loop AI does not automatically create meaningful oversight. If the interface quietly turns review into queue-clearing, what you have is approval theatre.
AI Product Architecture
Boring AI Is Where The Money Is
The serious money in AI isn't hiding in the shiniest product. It's sitting in the invoice queue nobody owns, the compliance check that still depends on someone reading three documents, and the procurement exception that delays a supplier payment.
UX Strategy
AI Has Moved UX Strategy Upstream
For years, UX fought to get invited earlier. AI may have finally kicked the door open — but it also changed what we are expected to bring into the room.
AI Product Architecture
Don't Build A Model. Build A Learning Loop.
The question is not 'should we train our own model?' The better question is: what will our product learn that nobody else can see?
UX Strategy
From UX Research To AI Product Strategy
The best AI strategy session may start less like a hackathon and more like a good piece of UX research: who is doing the work, what are they trying to decide, and where does the system currently fail them?
AI Product Architecture
The AI App Trap
I threw myself into building AI apps and came out with an uncomfortable conclusion: the app was often the least interesting part.
Practical Frameworks
The AI Opportunity Audit
'Where should we use AI?' is too broad a question. It usually produces a brainstorm, a backlog, and a few ideas that sound impressive until someone asks who owns the data.
Workflow AI
The AI Wrapper Is Dead. Long Live Workflow AI.
The easiest AI product to build is often the easiest one to copy. Here's what separates a fragile wrapper from a durable workflow AI product.